General
Where are your ebikes manufactuered?
Our bike components are manufactured globally, with wheels manufactured in the U.S., derailleur manufactured in Japan, battery cells manufactured in South Korea, and other components manufactured in Taiwan and China. We take pride in sourcing the best components from around the world to create bikes that are reliable and of the highest quality.
Can I buy individual ebike parts?
We currently offer individual ebike parts exclusively to existing customers.
If you have previously purchased an ebike or related products from us, you're eligible to order individual parts. To place an order or inquire about specific parts, please contact our customer service team directly at support@emerald.shop.
If you're a new customer interested in our ebike parts, we invite you to explore our complete range of electric bikes and accessories to find the perfect fit for your needs.
What is the warranty for Emerald Ebikes?
We offer a limited warranty. See more details here.
Is there a return policy availabe for the ebike?
Please read our Return Policy here.
Does the ebike come with a manual or instructions for assembly and maintenance?
Yes, please view all Buyer Resources here.
Do you offer accessories for your ebikes?
Please visit our Accessories page to view our offerings.
The Emerald Fold Ebike
What are fat tires?
Exactly what they sound like! Our fat tires create a superior, comfortable ground connection wherever you take your ebike.
How long does the battery last?
The lifespan of our Samsung battery is 3-5 years.
What is the range of the ebike on a single charge?
A full battery charge can last up to 55 miles. On average, 35-55 miles depending on terrain.
How long does it take to fully charge the battery?
Our Samsung battery fully charges in 4-6 hours.
How fast can the ebike go?
The Emerald Fold is a Class II ebike with max motor speed of 20 MPH.
What is the weight of the ebike?
Without battery: 62lbs / With battery: 70lbs
Is it foldable for easy storage and transportation?
Yes! Our ebike folds for space-saving convenience that can fit just about anywhere: your car, RV, apartment, even under your desk.
What is the maximum weight capacity of the ebike?
We recommend a max weight of 400lbs.
What type of motor does the ebike have?
Our motor is 500w with 750w peak.
What type of brakes does the ebike have?
The ebike is equipped with 180mm hydraulic disc brakes.
Are there different sizes available for the ebike to fit different heights or body types?
The Emerald Fold's adjustable seat and stem accommodates varying sizes. We recommend a rider height of 4'11"-6'3" and less than 400lbs.
What kind of terrain is the ebike suitable for?
The suspension system on this bike is designed for use only on smooth, stable, paved, dirt and sand surfaces. It is not designed for dirt jumping, BMX or any extreme sports that will stress the suspension system.
What is the frame made of?
Aluminum alloy
Can the ebike be ridden off-road, such as on mountain bike trails?
The Emerald Fold is designed for both pavement and dirt trails. Prolonged rough usage is not recommended.
Does the ebike have adjustable settings, such as speed or power mode?
The ebike can be manually pedaled, pedal assisted for up to 5 levels, or throttled with a push of a button.
Can the ebike be customized with different colors or designs?
The Emerald Fold currently comes in White + black leather grips and Matte Black + black leather grips.
Is the ebike compatible with bike racks or carriers for transportation?
Our ebike will fit most bike racks, depending on weight capacity. However, the folding design allows for easy transport should you not choose to use a rack.
What is the maximum speed the ebike can reach on flat terrain?
The max motor speed is 20mph.
Does the ebike have a display screen that shows data such as speed, distance, and battery life?
Yes! All Emerald Fold ebikes are equipped with a LCD display.
The Emerald Fold City Ebike
How long does the battery last?
A typical battery lasts 3-5 years.
What is the range of the ebike on a single charge?
A full battery charge can last up to 30 miles per charge.
How long does it take to fully charge the battery?
Our battery fully charges in 3-4 hours.
How fast can the ebike go?
Top speed is 20 MPH.
What is the weight of the ebike?
Without battery: 43lbs / With battery: 47lbs
Is it foldable for easy storage and transportation?
Yes! Our ebike folds for space-saving convenience that can fit just about anywhere: your car, RV, apartment, even under your desk.
What is the maximum weight capacity of the ebike?
We recommend a max weight of 240lbs.
What type of motor does the ebike have?
The motor is 300W.
What type of brakes does the ebike have?
The ebike is equipped with dual mechanical disc brakes.
Are there different sizes available for the ebike to fit different heights or body types?
The Emerald City Fold's adjustable seat and stem accommodates varying sizes. We recommend a rider height of 4'11"-6'0" and less than 240lbs.
What kind of terrain is the ebike suitable for?
The suspension system on this bike is designed for use only on smooth, stable, paved, dirt and sand surfaces. It is not designed for dirt jumping, BMX or any extreme sports that will stress the suspension system.
What is the frame made of?
Magnesium alloy molded frame
Can the ebike be ridden off-road, such as on mountain bike trails?
The Emerald City Fold is designed for pavement. Prolonged rough usage is not recommended.
Does the ebike have adjustable settings, such as speed or power mode?
The ebike can be manually pedaled, pedal assisted for up to 5 levels, or throttled with a push of a button.
Can the ebike be customized with different colors or designs?
The Emerald City Fold currently comes in White and Matte Black.
Is the ebike compatible with bike racks or carriers for transportation?
Our ebike will fit most bike racks, depending on weight capacity. However, the folding design allows for easy transport should you not choose to use a rack.
What is the maxium speed the ebike can reach on flat terrain?
Max motor speed is 20 MPH.
Does the ebike have a display screen that shows data such as speed, distance, and battery life?
Yes! All Emerald City Fold ebikes are equipped with a LED display.
About Ebiking
Why buy an ebike?
With an electric bike, or ebike, you can make a real impact on your lifestyle and the environment. There are numerous advantages to owning one: cutting down on carbon emissions, taking advantage of physical activity outdoors, and saving precious commuting time—all while benefiting from cost savings! Read more here for why you should consider trading in your traditional bicycle for an electric bike.
What is a folding ebike?
A folding ebike is designed to be compact, portable, and lightweight than a standard bike/e-bike.
Who can use a folding ebike?
Anyone! It's as easy as riding a bike. Rider size recommendations are 5'3" - 6'2" and <300lbs.
Why should I use a folding ebike?
Whether you are wanting to simplify your commute, explore new adventures, be more environmentally friendly, or get in more exercise in an exciting way, folding ebikes are the perfect tool to meet your needs.
Are ebikes safe?
Riding any bike carries with it inherent risk of injury, regardless of whether it is a traditional bike or an electric bike. To reduce that risk, riders should always wear a helmet and other necessary protective equipment and learn and obey all applicable laws and regulations. Before your first ride on an Emerald EPAC, you should read the User Guide carefully and follow all warnings and instructions in the guide.
Can an ebike use the bike lane?
One of the biggest benefits of riding an ebike in the city is the ability to avoid traffic and save time. Ebikes can often use bike lanes and paths, allowing you to bypass congested roads and arrive at your destination faster. Plus: ebikes are small and maneuverable, making them great for navigating through tight spaces and crowded areas.
Are ebikes better for the environment?
Riding an ebike in the city is convenient, yes, but it'salsobeneficial for the environment. Ebikes produce zero emissions, helping to improve air quality and reduce pollution. Plus: ebikes use less energy than traditional cars, making them a more sustainable option for transportation in urban areas.
Is the ebike legal to ride on public roads and bike paths?
Many jurisdictions have laws and regulations about where you can and cannot ride ebikes. All riders should learn and obey all laws and regulations that apply where they intend to ride their ebike.
Can the ebike be ridden by people of different ages and fitness levels?
Yes! The varying degees of assistance allows the Emerald Fold to be the universal option for all levels of ebike-enthusiasts.