Shipping policy

Most product orders are shipped by a third-party fulfillment service provider. Delivery lead times may vary, but for most orders placed before 12 pm PST, we strive to ship them on the same day. The delivery charge varies depending on the size and weight of the item. These charges will be included in the shipping and handling of your order if free shipping is not provided at the time of purchase. Kindly be advised that a signature may be requisite upon delivery, and it is incumbent upon you to accept the package upon receipt.

If eligible for shipment to Hawaii and Alaska, special rates apply. Title to and risk of loss of product will pass to you upon our delivery to the carrier. Shipping times are estimates only, and not a guarantee that the product will be delivered on the specified date. We will not be liable for any loss or expense which you may incur as a result of any delay in the delivery of your order. When ordering more than one item, please note your items may come in different shipments. Emerald assumes no liability for damaged, lost or stolen shipments. It is your responsibility to ensure parcels can be delivered free from theft or exposure to rain, snow, excessive humidity, or temperature extreme. Claims for incorrect or missed shipments must be made to Emerald Customer Support within 20 days of order acknowledgment/shipment or are deemed waived.